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Frequently Asked Questions
1. What should I do if my system is not working properly or not working properly?
Call Rottweiler Security for technical support!We can assist you to resolve any service related issue, if your security system is not functioning, you don't have one! Our service options can help you resolve many issues over the phone but it need greater attention, we can send one of our technicians to service your equipment. If your alarm is beeping or displaying an alert you don't understand, it may have already failed, call us for assistance. For your safety you need to have this resolved as soon as possible. 770-529-5678
2. How do I change or add a user code?
It depends on which Rottweiler Security System you have. The procedures are in the User Manual for each type of system and many are displayed on our downloads page. If you need help or are unsure, call Rottweiler Security and we will be glad to help or simply Contact Us by filling out the form or call 770.529.5678 today for assistance.
3. When do the batteries need replacement?
It is extremely difficult to determine the actual life span of a battery. There are many fractures that effect battery shelf life that will dictate its longevity. We recommend that you change your backup battery once every two years. However, this may not be necessary. Your keypad will normally display a low battery warning when the battery needs to be replaced.
If you have wireless sensors the batteries in those devices are not rechargeable. However these batteries last many months or even years and rarely need replacement, when they fail, replace them immediately. Wireless devices in a high traffic areas such as a hallway or entry may need battery replacement long before one in a less often used area. When that happens the keypad will normally display a low battery warning when a battery needs replacement.
4. Why is my system false alarming?
First take a look at what zone is causing the alarm. This is your first step in discovery and resolution of the issue. Depending on the device and zone you will have enough clues to resolve the issue.
The most common causes of false alarms are due to a motion detectors that have triggered because it is faulty or failing. In most cases motion detectors trigger when movement and heat are detected. Make sure that there are no objects in the sight of the motion detector that may cause movement while your system is in an armed state; such as, balloons & plants effected by air movement in the room. Also, as you are cleaning your office or home, make sure to wipe away any cob webs that may have formed in or around the motion detector.
5. Will my system still work when the power goes off?
Absolutely your Rottweiler Security System will work when power loss happens. Your security system has a battery backup inside the unit and that battery will run approximately between 4 – 8 hours when power loss occurs in most cases. When power is restored to the system, the battery automatically is recharged, but this may take up to 24hrs for a completed charge. If you subscribe to our notification system monitoring, it will inform you of power outages and power restoration.
6. How often should I test my security system?
Monthly - YOUR LIFE MAY DEPEND ON IT !
Smoke detectors, carbon monoxide detectors and home intrusion break-in events require the system to work properly. TEST YOUR SYSTEM MONTHLY ! ! ! You should check and verify that the system is working properly every month when you receive your monitoring bill. You also need to review the User Manual for your security system for testing instructions. You are responsible for testing your system to insure its proper operation. If you are unsure, Rottweiler Security will be glad to help insure your security system is functioning properly. 770-529-5678
NOTE: Web-Enabled systems report every 8 - 12 seconds so when you log into your system panel view the events log.
7. What if the telephone is in use when the system goes into alarm?
Each Rottweiler Alarm System is designed to have proper “line-seizure” when it communicates with the Monitoring Center . If you are on the phone while your alarm goes off, the alarm system will take control of your phone line briefly to communicate. After the alarm is done communicating, your phone line will be released back into your home or office for your use.
NOTE: For Cellular and Web-Enabled users this does not apply. Your system uses other forms of communication and does not interrupt the telephone lines.
We also highly recommend cellular back up in case of a line cut. To understand more about line cuts and security system vulnerabilities >>> CLICK HERE.
8. Why does my keypad display say "not ready"?
The “Not Ready” display on most security systems indicates that the system is not ready to arm. Make sure that all doors and windows are completely closed and there is no movement in front of any motion detector. If each zone is returned to a normal state, the system will be “Ready” to arm.
9. How do I bypass a zone on my security system?
You may refer to your system User Manual for proper instructions. On most of our systems you can simply press the Bypass button, then the Zone Number, and enter Bypass, Bypass. This feature will reset once the system has been disarmed and must be re-entered each time you want to use the bypass feature.
10. Why does my keypad display read "No AC"?
Your Rottweiler System requires AC power provided for normal operation and connected by a transformer. That transformer usually is located near the control panel and will be plugged into a normal wall receptacle. Once power has been restored to the system the display should return to a normal state.
11. Why should my security system be monitored by a central station?
YOUR LIFE MAY DEPEND ON IT ! ! ! 6 % of all structure fires result in a fire fatality. Those fatalities are usually caused because someone could not exit the building quick enough. Without monitoring, no one will be contacted quick enough to respond to your life threat if you are in the home.
Home Invasion happens 60% of the time during the day while you are at work. If you do not keep monitoring your security system your neighbor will not be watching during those hours to insure that your home is protected.
There are also reduced rates of home owners insurance for keeping your security system professionally monitored. The most obvious is the automatic reporting of alarms. Because the alarm system monitors it's own system status, it can alert us to many things that may require attention before they become a problem.
12. Will my Security Security System work with VoIP?
With today's changing technology, you may want use SIP, VoIP services, clear choice, u-verse or xFinity for your business or home. This adds multiple levels of possible failure to the communication of alarm signals to the alarm center. Rottweiler's Web-Enabled security uses your Internet connection. If your Internet connection goes down, we notify you. The connection is checked every 8 - 12 seconds for connectivity. It is always highly recommended that a cellular communicator be installed just in case you are not watching your notifications and are unavailable.
We recommend Rottweiler's Web-Enabled Security Systems because of the control and information it gives your businesses.
13. I need to update my contact or call list information what do I need to do?
Please fill out the new contact information on the contact form listed on our downloads page and fax to 770.529.7211. This will keep a record for your submittal and you have a record of the contacts on your list. Remember to put your email address on the form for notification that the changes have been made.
14. If I go on vacation, can I temporarily change my contact information?
Yes, you can temporarily change your contact list information for that period of time.
Please fill out the new contact information on the contact form listed on our downloads page and fax to 770.529.7211. This keeps a record for your submittal and you have a record of the contacts on your list. Remember to put your email address on the form for notification that the changes have been made. We also need the changed information, times and dates of your vacation.
15. What is an Alarm Registration Number?
This is a number that is typically required by your city or county to help your local police jurisdiction keep track of security system installations and contact information associated with your address. In Cobb County Georgia this is a requirement and having a security system does not guarantee their response. It does not guarantee a response to the correct address or suite number because they maintain their own data base of this information.
16. How can I find a manual for my system?
We have many of our most common User Manuals on our web site for you to download absolutely FREE from our downloads page. If you are having problems finding the right one or don’t see the one your looking for please give us a call or Contact US.
17. Can I receive my quarterly or monthly bill by email?
Absolutely, we encourage everyone to go “Green” when they can and you save time and money in the process. Please call our office with a valid email address and we will get you set up at no additional costs.
18. Can I see who is arming & disarming the system everyday?
Yes, there are a couple of different options to achieve this. You can receive this information automatically by email or text messages with our notification monitoring and you can receive them by either email or text messages. You can even manage this yourself on-line with changes of personnel.
19. Can I get new yard signs or stickers?
Of course you may. We will be glad to mail you any replacement signs or stickers if we can’t drop them off.
20. Can I pay my bill automatically each month?
Yes, each month each customer is sent an electronic bill with a link for payment. We can also set up monthly credit card drafts automatically.
21. How long will it take for the police to respond when my alarm goes off?
Our monitoring center processes all alarms with the fastest possible notification. They are also recorded in the jurisdiction logs. This insures that the record of the event was recorded and the proper authorities have been notified. Once they have been notified the authorities of the event, we rely on them wholly for dispatch and timing. If you feel that there was a slow response by your local authorities, you may need to contact them to inquire as to why a response was slower than what you expected.
22. Does Rottweiler Security provide a warranty with their systems?
Every alarm that is monitored by Rottweiler is given an initial Full One Year warranty. Rottweiler also offers extended warranties and optional extended maintenance plans for a low monthly fee.
23. How long should it take to install my security system?
Depending on the number of windows, doors, smoke detectors, carbon monoxide detectors, heat, exterior device contacts and motion detectors it can take most of a day to complete the installation. Certainly it will take greater than 4 hours and if anyone does it quicker than that you probably did not have a real security system installed.
24. How do I test my security system?
Testing your system is rather easy, arm it and set it off. You want to check several things here. Keep track how long it takes for someone to contact you. If they never call you, you either will not be monitored or another issue has been discovered in testing. Your line may be disconnected from the system or another telephone line issue. Either way you will want to have this corrected as soon as possible.
25. What is rottweiler system protection?
Rottweiler Security protection is an advanced platform of security protection designed to notify subscribers of burglary attempts and intrusion detection. Rottweiler Security installs interior and exterior devices, provides security monitoring through the Internet or Cellular transmission with App's and Internet access. Rottweiler also monitors moving assets such as vehicles, boats and trailers.